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 Dear valued customers,

In line with the MCO imposed by Government due to Covid-19 outbreak, MDA office will be temporarily closed to our customers/visitors starting from 18 March 2020 until further notice. In view of that, we have made slight adjustments to our operations.
All the online applications via MeDC@St2.0 system will be operational as usual, whereas other applications may be made via e-mail. For payment and collection of certificate/letter, kindly follow the following arrangements:

NO

SUBJECT

PAYMENT

COLLECTION

1

Special Access Notification

1. Email your bank draft to sa.cm@mda.gov.my / sa.cm@mdb.gov.my

2.Payment using bank draft can be submitted every Monday between 9.00am – 1.00pm at our counter, Ground Level

Special access letter will be sent via email.

2

Medical Device Registration

1. Payment using bank draft can be submitted every Monday between 9.00am – 1.00pm at our counter, Ground Level


2. Online payment can be done as usual using online transfer/fpx in MeDC@St system.

The original registration/license certificate can only be collected starting from the date that will be announced later.

(Establishment may use the registration number and the certificate draft may be viewed/printed in MeDC@St2.0)

3

Establishment License

4

Change Notification

Change notification letter will be sent via email.

5

Certificate of Free Sales (CFS)

Payment using bank draft can be submitted every Monday between 9.00am – 1.00pm at our counter, Ground Level

For further enquiries, kindly email cfs@mda.gov.my

The certificate will be sent via email once payment is cleared.
6 Consultation & Permission To Travel

1. MDA provides free consultation during MCO period

2. Request for permission to travel during MCO

Consultation & request for permission to travel will be done via email. Kindly send your enquiries/requests to consultation@mda.gov.my .

We will keep you informed on when we will resume normal operation and you are advised to check the announcement on our portal to keep you updated. We look forward to welcoming you back to our office soon.

For any enquiries, please contact our general number 03-82300300 and you will be directed to the respective divisions to answer your enquiries. You may also contact En Ahmad Shariff Hambali (017-6525442) or Puan Aidahwaty (016-3337031) for enquiries on notification of special access medical device.

STAY HOME, STAY SAFE, STAY HEALTHY

THANK YOU.

MDA CHIEF EXECUTIVE