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COUNTER OPERATION DURING MOVEMENT CONTROL ORDER (MCO) PERIOD
COUNTER OPERATION DURING MOVEMENT CONTROL ORDER (MCO) PERIOD
Dear valued customers,
Following the government’s announcement to reopen all economic sectors as well as public sector in a controlled and careful approach during the Movement Control Order (MCO) beginning 4th May 2020, MDA counter service will be operating in a limited capacity starting from 5th May 2020 (Tuesday). Our operating hours (for counter service) during the MCO period is from 9.00 am to 3.00 pm and will remain until further notice.
In an effort to curb the spread of the Covid-19 pandemic, MDA urge customers to adhere to the Standard of Procedure (SOP) that was put in place for your transaction at our counter. Please be informed that wearing a face mask is encouraged.
Our counter service will be on first come first serve basis and only a limited number of customers will be allowed to enter at once. Further details on the services that are available at our counters during the MCO period are as follows:
| NO | SERVICES | DETAILS |
| 1 |
Certificate/ Letter Collection:
|
The original certificate/ letter can be collected starting from 5th May 2020 at our counter, Level 6. Please bring the ‘ready for collection’ email when you come to collect your respective certificate/ letter. Failure to do so may cause a delay during collection process. As an alternative, establishment may use the registration number and the certificate draft for business purpose. The certificate can be viewed/printed on MeDC@St2.0 during the MCO period. |
| 2 |
Bank Draft Submission |
You are encourage to pay using our online payment feature/ fpx that can be done as usual using MeDC@St system. However, bank draft can also be submitted at our counter,Level 6 starting from 5th May 2020. |
| 3 | Consultation & Permission to Travel | Consultation & request for permission to travel will be done via email ONLY. |
For any enquiries, please contact our general number 03-8230 0300 or you may contact the respective unit as follows:
- Medical Device Registration
Email: registration@mda.gov.my Contact no.: 03-8230 0376 - Change of Notification
Email: changenot@mda.gov.my Contact no.: 03-8230 0376 - Establishment License
Email: elr@mda.gov.my Contact no.: 03-8230 0351 - Conformity Assessment Body (CAB)
Email: cab.registration@mdb.gov.my Contact no.: 03-8230 0398 - Enforcement
Email: enforcement@mda.gov.my - Consultation
Email: consultation@mda.gov.my Contact no: 03- 8230 0206 - Certificate of Free Sales (CFS)
Email: cfs@mda.gov.my Contact no: 03- 8230 0206 - Special Access
Email: sa.cm@mda.gov.my / sa.cm@mdb.gov.my - Feedback or Complaints
You may submit your feedback or complaint at https://femes.mda.gov.my/
We will keep you informed and you are advised to check the announcement on our portal to keep you updated. We look forward to welcome you back to our office.
STAY SAFE AND STAY HEALTHY
THANK YOU.
MDA CHIEF EXECUTIVE
UPDATED 5 MAY 2020
