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Para pelanggan yang dihormati,

Sejajar dengan PKP akibat wabak Covid-19 yang dikuatkuasakan Kerajaan, pejabat PBPP akan ditutup sementara dari menerima pelanggan/pelawat mulai 18 Mac 2020 sehingga diberitahu kelak. Oleh itu, kami telah membuat sedikit pengubahsuaian terhadap operasi kami.

Semua permohonan dalam talian melalui sistem MeDC@St2.0 akan beroperasi seperti biasa, manakala permohonan lain boleh dibuat melalui e-mel. Untuk pembayaran dan pengambilan sijil/surat, operasi kami adalah seperti berikut:

Perkara

Pembayaran

Kaedah pengambilan sijil/surat

1) Notifikasi  Akses Khas

i) Hantarkan salinan draf bank anda ke sa.cm@mda.gov.my dan/atau bpt@mda.gov.my 

ii) Draf bank asal boleh dihantar ke kaunter kami setiap hari Isnin daripada 9.00pg – 1.00 ptg di Aras G

Surat notifikasi akses khas akan dihantar melalui e-mel

2) Pendaftaran Peranti Perubatan

i) Pembayaran hanya boleh dibuat menggunakan pemindahan dalam talian/fpx di dalam sistem MeDC@St

ii) Draf bank asal boleh dihantar ke kaunter kami setiap hari Isnin daripada 9.00pg – 1.00 ptg di Aras G

Sijil asal pendaftaran/pelesenan hanya boleh diambil dari kaunter kami mulai dari tarikh yang akan dimaklumkan kelak

Establismen boleh menggunakan nombor pendaftaran dan draf sijil boleh diakses/dicetak di sistem MeDC@St2.0

3) Lesen Establismen

4) Notifikasi Perubahan

Surat notifikasi perubahan akan dihantar melalui e-mel

5) Sijil Jualan Bebas (CFS)

Pembayaran draf bank asal boleh dihantar ke kaunter kami setiap hari Isnin daripada 9.00pg – 1.00 ptg di Aras G Untuk pertanyaan lebih lanjut, sila hantarkan e-mel cfs@mda.gov.my 

Sijil CFS akan dihantar melalui e-mel setelah pembayaran dibuat

6) Konsultasi & kebenaran perjalanan

PBPP menawarkan konsultasi percuma sepanjang tempoh PKP

Permohonan kebenaran untuk melakukan perjalanan semasa PKP

Konsultasi & permohonan kebenaran untuk perjalanan akan dilakukan melalui e-mel. Hantarkan pertanyaan anda ke consultation@mda.gov.my

Kami akan memaklumkan bila kami akan memulakan operasi biasa dan anda diminta untuk menyemak pengumuman di portal kami untuk mendapatkan maklumat berkenaan.

Untuk sebarang pertanyaan, sila hubungi nombor am kami 03-82300300 dan anda akan dihubungkan ke Bahagian berkenaan untuk menjawab pertanyaan anda. Anda juga boleh menghubungi En Ahmad Shariff Hambali (017-6525442) atau Puan Aidahwaty (016-3337031) untuk pertanyaan mengenai pemberitahuan mengenai alat perubatan akses khas.

STAY HOME, STAY SAFE, STAY HEALTHY

Terima kasih.

KETUA EKSEKUTIF PBPP


 Dear valued customers,

In line with the MCO imposed by Government due to Covid-19 outbreak, MDA office will be temporarily closed to our customers/visitors starting from 18 March 2020 until further notice. In view of that, we have made slight adjustments to our operations.
All the online applications via MeDC@St2.0 system will be operational as usual, whereas other applications may be made via e-mail. For payment and collection of certificate/letter, kindly follow the following arrangements:

NO

SUBJECT

PAYMENT

COLLECTION

1

Special Access Notification

1. Email your bank draft to sa.cm@mda.gov.my / sa.cm@mdb.gov.my

2.Payment using bank draft can be submitted every Monday between 9.00am – 1.00pm at our counter, Ground Level

Special access letter will be sent via email.

2

Medical Device Registration

1. Payment using bank draft can be submitted every Monday between 9.00am – 1.00pm at our counter, Ground Level


2. Online payment can be done as usual using online transfer/fpx in MeDC@St system.

The original registration/license certificate can only be collected starting from the date that will be announced later.

(Establishment may use the registration number and the certificate draft may be viewed/printed in MeDC@St2.0)

3

Establishment License

4

Change Notification

Change notification letter will be sent via email.

5

Certificate of Free Sales (CFS)

Payment using bank draft can be submitted every Monday between 9.00am – 1.00pm at our counter, Ground Level

For further enquiries, kindly email cfs@mda.gov.my

The certificate will be sent via email once payment is cleared.
6 Consultation & Permission To Travel

1. MDA provides free consultation during MCO period

2. Request for permission to travel during MCO

Consultation & request for permission to travel will be done via email. Kindly send your enquiries/requests to consultation@mda.gov.my .

We will keep you informed on when we will resume normal operation and you are advised to check the announcement on our portal to keep you updated. We look forward to welcoming you back to our office soon.

For any enquiries, please contact our general number 03-82300300 and you will be directed to the respective divisions to answer your enquiries. You may also contact En Ahmad Shariff Hambali (017-6525442) or Puan Aidahwaty (016-3337031) for enquiries on notification of special access medical device.

STAY HOME, STAY SAFE, STAY HEALTHY

THANK YOU.

MDA CHIEF EXECUTIVE