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OFFICE OPERATION DURING CONDITIONAL MOVEMENT CONTROL ORDER (CMCO) PERIOD
Dear valued customers,
Following the government’s announcement to enforce Conditional Movement Control Order (CMCO), MDA will be operating in a limited capacity starting from 14th October 2020 (Wednesday). Our office operation hour will remain as usual from 9.00 am to 5.00 pm. However, our counter service during the CMCO period will be operated from 9.00 am to 3.00 pm and will remain until further notice.
In an effort to curb the spread of the Covid-19 pandemic, MDA discourage face – to - face meeting and urge customers to adhere to the Standard of Procedure (SOP) as follows:
i. Always wear a facemask when you are in our building.
ii. Sanitise your hands.
iii. Practice social distancing.
Our counter service will be on first come first serve basis and only five (5) customers will be allowed to enter at once. Kindly take note that certificate collection and bank draft submission can only be done until 12.00 pm every day.
We will keep you informed and you are advised to check the announcement on our portal to keep you updated. We look forward to welcome you back to our office. We regret for any inconvenience caused. Should you have any inquiries, please do not hesitate to contact us at our general line 03- 8230 0300.
For any inquiries, please contact our general number 03-8230 0300 or you may click HERE to get the contact information for each division/ unit: -
- Medical Device Registration
Email: registration@mda.gov.my
Contact no.: 03-8230 0376
- Change of Notification
Email: changenot@mda.gov.my
Contact no.: 03-8230 0376
- Establishment License
Email: elr@mda.gov.my
Contact no.: 03-8230 0351
- Conformity Assessment Body (CAB)
Email: cab.registration@mdb.gov.my
Contact no.: 03-8230 0398
- Enforcement
Email: enforcement@mda.gov.my
Contact no.: 03-8230 0203
- Post Market Surveillance and Vigilance
Email: device_complaint@mda.gov.my / advertisement@mda.gov.my
Contact no.: 03-8230 0203
- Consultation
Email: consultation@mda.gov.my
Contact no: 03- 8230 0383
- Certificate of Free Sales (CFS)
Email: cfs@mda.gov.my
Contact no: 03- 8230 0383
- Special Access
Email: sa.cm@mda.gov.my / sa.cm@mdb.gov.my / bpt@mda.gov.my
Contact no.: 03-8230 0209 / 0341 / 0342
- Classification
Email: classification@mdb.gov.my / bpt@mda.gov.my
Contact no.: 03-8230 0385 / 0341 / 0342
- Clinical research/ Performance evaluation, Demonstration for marketing/ education:
Email: bpt@mda.gov.my
Contact no.: 03-8230 0343 / 0339 / 0343 / 0209
- Integrity
Email: musa@mda.gov.my
Contact no.: 03-8230 0390
- Legal
Email: shazanishafiq@mda.gov.my
Contact no.: 03-8230 0389
- Finance
Contact no.: 03-8230 0328
For any enquiries regarding Medcast 2.0 system you may contact our ICT department at:
Email: medcast.mda.gov.my or medcast help desk
Contact no.: 03-8230 0222
STAY SAFE AND STAY HEALTHY.
THANK YOU.
UPDATED 22 OCTOBER 2020